Welcome to Grill Mate Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.masterchefgrill.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Customers

Grill Mate Shop caters to BBQ enthusiasts who value quality grilling equipment and accessories. Our target customers include:

  • Home grill masters seeking premium BBQ tools
  • Outdoor cooking hobbyists needing replacement parts and spares
  • Pizza oven enthusiasts looking for specialised equipment
  • Portable BBQ users who value convenience and performance

2. Website Use

2.1 Access and Accounts

You may browse our site without creating an account, but purchasing requires account registration. You must provide accurate information and keep login details secure.

2.2 User Responsibilities

You agree to:

  • Use the site only for lawful purposes
  • Not attempt to gain unauthorised access to our systems
  • Not interfere with other users’ enjoyment of the site
  • Not use our site to distribute unsolicited commercial content

3. Products and Services

3.1 Product Descriptions

We specialise in:

  • High-quality BBQ equipment and accessories
  • Replacement parts for various grill components
  • Specialised cleaning and maintenance products
  • Pizza oven tools and portable cooking solutions

We make every effort to display products accurately, but colours may vary slightly due to monitor differences.

3.2 Availability

All orders are subject to product availability. If an item becomes unavailable after ordering, we’ll notify you promptly.

4. Orders and Payments

4.1 Order Process

Orders constitute an offer to purchase, which we accept when we send an order confirmation. We process orders within 1-2 business days.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at the time of order.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping – £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping – via EMS for orders over £50 (15-25 business days after dispatch)

5.2 Delivery Areas

We ship worldwide except to parts of Asia and certain remote areas. Delivery times may vary for remote locations.

5.3 Delivery Issues

You must inspect goods upon delivery and report any damage within 48 hours to [email protected].

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most unused items in original condition. Non-returnable items include:

  • Used or opened BBQ cleaning products
  • Opened BBQ smoking accessories
  • Custom/special order items
  • Items marked “Final Sale”

6.2 Return Process

To return an item:

  1. Contact us within 15 days with your order number
  2. We’ll provide a Return Authorization Number
  3. Pack the item securely in original packaging
  4. Ship to: Grill Mate Shop Returns, 71 Vale St, St. Asaph, GB CH6Z 5TH

6.3 Refunds

Refunds are processed within 3-5 business days of receiving your return. Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our site, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

You agree to use all products according to manufacturer instructions. We’re not liable for improper use or modifications.

8.2 Website Availability

We strive to keep our site available but aren’t liable for temporary unavailability due to technical issues.

8.3 General Liability

Our total liability for any claim related to your use of our site or products is limited to the purchase price of the products in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we handle your personal information.

10. Changes to Terms

We may update these terms periodically. The current version will always be available on our site.

11. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these terms, contact us at:

Grill Mate Shop
71 Vale St, St. Asaph, GB CH6Z 5TH
Email: [email protected]