Privacy Policy

At Grill Mate Shop, we protect your privacy with the same care we’d use to maintain our premium BBQ equipment. This policy explains how we handle your personal information when you visit masterchefgrill.com – because trust is as essential to our relationship as quality is to your grilling experience.

1. Who We Are

Grill Mate Shop (71 Vale St, St. Asaph, GB CH6Z 5TH) is your trusted source for BBQ accessories, spare parts, and outdoor cooking equipment worldwide (excluding some remote Asian areas).

2. Information We Collect

Like carefully selecting the right charcoal for your grill, we only collect essential data:

• Order Information: Name, delivery address, payment details (processed securely via Visa/MasterCard/JCB/PayPal)
• Account Details: If you create an account (email, password, order history)
• Technical Data: IP address, browser type, device information
• Communication Records: Emails to [email protected]

3. How We Use Your Data

We use your information with the precision of a BBQ thermometer:

• Process orders for those essential heat plates and rotisserie parts
• Provide customer support faster than an infrared sear burner heats up
• Improve our website like we’d refine our grill designs
• Send service emails (order confirmations, delivery updates)
• Prevent fraud with systems more vigilant than a grill master watching their steak

4. Data Sharing & International Transfers

We keep sharing to a minimum – like we wouldn’t share our secret BBQ rub:

• Payment Processors: PayPal, card networks (we don’t store full card details)
• Shipping Partners: Only what’s needed to deliver your BBQ covers or pizza oven tools
• Legal Requirements: When required by law (like properly following food safety guidelines)

Note: As we serve global customers (excluding some regions), data may transit internationally but is always protected by GDPR standards.

5. Data Security

We protect your data like a heavy-duty BBQ cover shields your grill:

• SSL encryption (256-bit) for all transactions
• Regular security audits
• No stored payment details on our servers
• Secure password hashing for accounts

6. Your Rights

You control your data like you control your grill’s temperature:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure where applicable
• Object: Opt-out of marketing communications
• Portability: Request transfer of your data

Contact [email protected] to exercise these rights.

7. Cookies & Tracking

Our website uses cookies – not the edible kind, but digital ones that help:

• Remember your cart items (like remembering your favorite grill settings)
• Analyze site traffic to improve your experience
• Enable secure checkout processes

You can manage cookies in your browser settings, though some features may not work as smoothly as a well-oiled grill grate without them.

8. Policy Updates

We may update this policy occasionally – we’ll notify you of significant changes like we’d alert you about a hot grill surface.